Refund Policy

Last Updated: April 30, 2026

Overview

At Quizwaala, we want you to be completely satisfied with your purchase. This refund policy outlines the terms under which we offer refunds for purchases made on our platform.

Refund Eligibility

You are eligible for a refund if:

• You request a refund within 7 days of purchase
• The quiz or service was not accessible due to technical issues
• The content was misrepresented or did not match the description
• Your payment was processed incorrectly or duplicated

Non-Refundable Items

The following are non-refundable:

• Quiz attempts that have already been completed
• Rewards that have already been claimed or distributed
• Points or QCoins that have been spent
• Requests made more than 7 days after purchase

How to Request a Refund

To request a refund, please contact our support team at support@quizwaala.com with the following information:

• Your user ID
• The date of purchase
• Transaction or Order ID (if available)
• A detailed description of the issue

Refund Processing

Once we receive your refund request, we will review it within 5-7 business days. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that your bank or payment provider may take additional time to credit the funds back to your account.

Refund Status

You can check the status of your refund request by contacting our support team with your reference number. We will provide updates on your refund status via email.

Exceptions

Refunds may be denied if:

• The request is submitted after 7 days of purchase
• The purchase was made using a fraudulent payment method
• The user has violated our Terms of Use
• The refund was requested for rewards that have been used or claimed

Partial Refunds

In some cases, we may issue a partial refund if a portion of the service was accessible or partially utilized. The amount of the partial refund will be determined on a case-by-case basis.

Contact Support

If you have any questions about our refund policy, please contact us at:

• Email: support@quizwaala.com
• Grievance Officer: grievance@quizwaala.com

Policy Changes

Quizwaala reserves the right to update this refund policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of Quizwaala following any changes indicates your acceptance of the new policy.